Customer Success Manager

*Overall responsibility of perfect implementation of all client payroll rules.
*Stay updated on changing DOLE rules and updating the software accordingly.
*Motivate the team to ensure client satisfaction and employee satisfaction.
*Runs payroll for clients.
*Develop Excel back-ups for calculation.
*Automate payroll on the HCMS for all current clients.
*Handles existing and new client’s data migration.
*Obtain understanding of client payroll rules and policies during implementation.
*Calibrate with the client on how each rule and policy is to be applied using historical payroll calculation by the client.
*Highlight any discrepancies in historical calculation to the client.
*Confirm the client rules can be deployed in the software.
*Highlight any customization request by the client.
*Cross check automated payroll with Excel calculations.
*Obtain client sign off on all payroll calculations and reports during implementation.
*Ensure successful On-boarding and Implementation of our Human Capital Management Software (HCMS) for all Clients.
*Be a Product Champion and train your team members on our HCMS.
*Train team members on soft skills required to interact within the organization and clients.
*Oversee the demos to prospective clients.
*Evaluate and analyze clients’ needs.
*Enhance client training and encourage them to upgrade their product, if needed.
*Promotes client loyalty.
*Work with other teams internally and at client’s end to ensure roadblocks are getting resolved.
*Define the project plan for each implementation and ensure all timelines are met.
*Escalate when required to ensure no timelines are missed.
*Interact with clients including site visits for implementation and maintain a good rapport.
*Ensure timely resolution of all client concerns post implementation.
*Provide regular updates on the implementation to the leadership team internally, to the client and bank partners.
*Inspire and motivate the department as to promote a positive and productive work atmosphere.
*Such other duties as may be designated or assigned by the Company as may be made known to you.